Last updated: 15 May 2025

This Privacy Policy describes how Dexx Nutrition ("Dexx", "we", "us", or "our") collects, uses, discloses, and handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies when you visit or interact with our website at dexxnutrition.com (the "Site") or otherwise engage with our services, including making purchases or contacting us ("Services").

By using our Services, you consent to the handling of your personal information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, business requirements, or legal obligations. Updates will be published on our Site with a revised “Last updated” date. We encourage you to review this Policy periodically.

Collection of Personal Information

Information You Provide Directly

We collect the following personal information directly from you when you interact with our Services:

• Contact details (e.g., name, email, phone number, address)
• Order details (e.g., billing and shipping addresses, items purchased)
• Account details (e.g., username, password, security questions)
• Communications (e.g., customer support messages, product reviews)

You may choose not to provide certain personal information, but this may affect your use of some features or Services.

Information Collected Automatically

We collect information about your device and interactions with our Site through technologies such as cookies and analytics tools. This may include:

• IP address
• Browser and device information
• Usage data (pages visited, time spent, clicks, etc.)
• Geolocation data (where applicable)

Information from Third Parties

We may also receive personal information from third parties, including:

• Payment processors
• Shipping and logistics providers
• Technology platforms (e.g., Shopify, analytics tools)
• Advertising and marketing partners

We ensure these third parties handle your information in compliance with privacy standards.

Use of Personal Information

We may use your personal information to:

• Provide, manage, and improve our Services
• Process and fulfill orders and transactions
• Communicate with you (e.g., transactional emails, customer support)
• Send you marketing or promotional material (with your consent)
• Prevent and investigate fraud or misuse of Services
• Comply with legal obligations

If you are an Australian resident, we will only send you direct marketing communications if you have consented or if otherwise permitted by law. You can opt out at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve functionality and performance
• Personalize your experience
• Collect usage analytics
• Support marketing and advertising efforts

You can manage your cookie preferences via your browser settings. Some cookies are essential for the functioning of the Site and disabling them may impact your experience.

Disclosure of Personal Information

We may disclose your personal information:

• To service providers and vendors who help us operate our business (e.g., IT providers, shipping companies, payment processors)
• To marketing and advertising partners (with your consent)
• To legal and regulatory authorities when required by law
• To affiliated entities within our corporate group
• In connection with a business sale, merger, or reorganization

We do not sell your personal information. We may share it with third parties for marketing purposes only if you have opted in.

Cross-Border Disclosure of Personal Information

Your personal information may be stored or processed overseas by our third-party service providers. If this occurs, we take reasonable steps to ensure that the overseas recipients comply with Australian privacy laws or are subject to comparable privacy protections.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Retention of Personal Information

We retain your personal information for as long as necessary to provide Services to you, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices (Australia)

You have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Withdraw consent to marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To make a request or complaint, please contact us using the details below.

User-Generated Content

Any information you post publicly via reviews, comments, or other features becomes publicly accessible. We are not responsible for third-party use of information you choose to share publicly.

Third-Party Links and Websites

Our Site may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. You should review their privacy policies independently.

Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Contact Us

For questions, access requests, corrections, or complaints, please contact us:

Email: mail@dexxnutrition.com

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.